Generative AI (GenAI) software can transform various aspects of enterprise operations, which makes it a critical component of modern business strategies. GenAI tools can automate repetitive tasks such as data entry, report generation and customer interactions. GenAI can improve overall operational efficiency, resulting in time and cost savings for the organization. Another benefit from GenAI software is the ability to analyze vast amounts of data and extract actionable insights, enhancing...
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Topics:
Playbook,
Digital Technology,
employee experience,
Customer Experience Management,
Intelligent Self-Service,
Generative AI,
Intelligent Automation,
Promptbook
Embracing artificial intelligence technologies opens doors for innovation and efficiency. Alongside these opportunities, however, come risks. Threat actors are keenly aware of the potential impact of AI systems and are actively exploring ways to manipulate them. In this Analyst Perspective, I explore the world of adversarial machine-learning threats and provide practical guidance for securing AI systems.
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Topics:
Digital Technology,
Digital Security,
AI and Machine Learning,
Generative AI,
DevOps and Platforms,
Model Building and Large Language Models,
Machine Learning Operations,
NIST,
Model Training
ServiceNow is a global software provider that has developed a cloud computing platform that helps organizations manage digital workflows for enterprise operations. The provider uses its annual Knowledge user conference to educate customers and showcase product announcements. Ventana Research had the opportunity to attend the Knowledge 2024 event and provides this analyst perspective to summarize what transpired.
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Topics:
IT Service Management,
Digital Technology,
natural language processing,
Field Service,
Digital Security,
AI and Machine Learning,
Observability,
Generative AI,
ITOps,
Intelligent Automation
